Reef Glass Charger Plate

1. Orders will be processed as received. All verbal orders via the telephone, online and email are considered firm and an email will be sent to customer with invoice attached.
2. Credit card information is required for all orders for security purposes. If payment option is cash, the card will not be charged unless payment was not received upon delivery or the conditions under Terms & Policies were not met.
3. Picked up items not returned within 5 days after event are considered missing. Missing or damaged items will be charged to the credit card at replacement cost. A detailed invoice of these items will be provided to client.
4. Responsibility of the equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from weather. All collection fees, attorney fees, court costs, or any expense involved in collections of rental charges will be the client’s responsibility. Be sure all equipments are returned according to these TERMS & POLICIES. The client is completely responsible for any additional charges incurred as a result of failure to meet these conditions.
5. All floral arrangements, trash, and decorations of any kind should be removed from rental equipment before scheduled pickup.
6. Items are priced for one day rental (the day of the event). If you need to rent items over an extended period of time, please call or email for special rates.
7. Prices and terms are subject to change without notice.

1. Cancellation can be made up to 7 days without any fee, less than 7 days but before 24 hours will incur a 30% restocking fee.
2. Cancellation within 24 hours prior to delivery will incur a 50% restocking fee.
3. Cancellation on the day of the delivery or pickup will incur the full rental cost. A restocking / cancellation fee will be charged on your credit card.
4. Weather related cancellation can be made up to 4 days prior to event without any fees.
5. Linen items CANNOT be cancelled within 5 days of the delivery or pickup of the items. Otherwise a restocking / cancellation fee will be charged on your credit card for the full rental price.
6. A 50% refundable deposit is required for all orders.

1. Credit Card, Debit Card or Cash on delivery.
2. Check only accepted for corporate events.
3. Visa, Master Card & American Express are accepted, a $5.00 fee if declined.
4. Returned corporate check (s) will be charged the check amount plus $50.00 returned check fee and will be billed to the credit card on file (if any)
5. Credit card payment will be charged 3-4 days prior to delivery unless otherwise specified by customer. However, all charges will be done before delivery.
6. A 50% refundable deposit is required for all events.
7. Final payment must be made two weeks prior to event; delivery or pick-up.

1. Section 527.8(f)(2) of the Sales and use Tax regulations states that the purchase of tangible personal property by a caterer, event planner, etc. for use in catering event is not a purchase for resale and is subject to sales tax.
2. Accordingly, rentals of our items are considered to be retail sales of tangible personal property as defined under Section 110(6)(4) of the Tax Law and the receipts from the rentals are subject to the tax imposed under Section 1105(9) of the Tax Law. 

1. Valid state photo identification and credit card are required upon delivery.

2. All deliveries are ground floor or freight elevator.

3. All delivered items must be ready for pick-up the day after the event. An additional delivery fee will be incurred if the items are not available and the delivery crew has to return to collect the items.

1. Is delivery free?

• A flat fee of $60 is automatically charged for delivery with in the 5 New York City burroughs (Bronx, Queens, Brooklyn, Manhattan, Staten Island)
• An additional $15 fee is billed if delivery is in New Jersey, Connectictut or up state New York.

2. What are your payment methods?

• We accept cash, company check (for corporate orders only), debit and all major credit cards.
• We accept online payments via our website via credit and debit card

3. When is payment due?

• Credit cards are charged 3-4 days for the complete order bill before the delivery date.
• Cash payment is due upon delivery.
• Deposit: 50% is due at the time the order is made to hold the date. Deposit is refunded once rentals are returned.

4. Do I have to wash the dishes and glassware after use?

• We wash and sterile the dishes, glasswares, and the flatware ourselves however you must remove all excess food.

5. What is your delivery area?

• We deliver to Manhattan, Bronx, Brooklyn, Queens, Long Island, Staten Island, upper & lower Westchester, Connecticut, and New Jersey. (applicable fees may apply)

6. What are your office hours?

• We are open 9am to 7pm Monday - Saturday and Sunday 10am - 3pm.
• We are readily available by phone and email to answer questions.
• Our website is available 24 hours a day 7 days a week for your convenience to place orders.

7. Do you take next day orders?

• We understand items don't go as planned therefore we ONLY take next day orders via phone.

8. How in advance do I need to place an order?

• Orders are to be placed 60 days prior to event and minimum 2 weeks prior to event.